Refund Policy
We are committed to ensuring that our customers are satisfied with their purchases. If you happen to receive a faulty or damaged product, please follow our return guidelines:
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Any product to be returned should be in its original condition: unwashed, unused, with its original tagging, and in undamaged packaging for a refund or exchange.
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If you have any complaints regarding your purchase, kindly raise them within 1 day for an exchange. This should be done after contacting our support team at support@tootooie.com or through our helpline.
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Please note, if you wish to exchange a product simply because you do not like it, we will not be able to entertain such requests. Any legitimate concerns should be directed to support@tootooie.com.
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If the product you receive is not as described on our website, please contact us for a refund or exchange within 7 days of receiving the item.
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If you have made an advance payment and require a refund, you will need to share your bank account details along with your complaint to support@tootooie.com for us to process the refund.
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Customers are responsible for returning the merchandise via a traceable delivery method such as courier or registered post at their own expense. We will not cover these delivery charges.
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If you have opted for a special color and paid extra, only then will your color preference be prioritized. Please note, color variations are not included in our refund or exchange policy.
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Kindly refrain from writing on or placing tape on the manufacturer's box.
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If the returned product is found to be in inadequate condition upon inspection, it will be sent back to you as received.
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Once we have thoroughly inspected the condition and packaging of the returned product, we will process an exchange within 7 days.
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All returns should be sent to Tootooie.
For any further queries about refunds or exchanges, do not hesitate to reach out to us at support@tootooie.com.